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IFS Appoints Merlin Knott as President of IFS assyst 

IFS, announced that it has appointed Merlin Knott as President of the IFS Enterprise Service Management business. The appointment signals the company’s commitment to customer success and growth through new routes-to-market, reflecting the opportunity and value enterprise service management presents. 

Following a career leading high-growth enterprise software channel organizations and regional teams including SAP, Cura Software, and MicroStrategy, Knott joined IFS in 2019 to run IFS’s strategically important global Partner and Channel organization. Under his leadership, IFS Partners grew to contribute over 40% of software license revenue and become an ecosystem that helped propel IFS’s growth trajectory.  

In his new role leading the IFS assyst team, Knott will continue to focus on supporting our global customer base. He will bring a new dimension to what IFS assyst can offer customers across the IFS eco-system by commercializing IFS’s full suite of service offerings. 

IFS assyst transforms how businesses can deliver internal service management including, IT services across their organization, and continue in their journeys to unify operational service management.  Spanning enterprise service management, the IFS assyst solutions encompass self-service portals and searchable knowledge bases, dispatch service requests, remote assistance, and service parts availability. They also include field service execution, where users can receive service requests, check feasibility and provide service reports. IFS assyst deliver this while staying true to their commitment to deliver low total cost of ownership, quick time-to-value and a no-fuss experience. 

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