New innovations across the ServiceNow AI Platform and deeper integrations with partners like Microsoft, NVIDIA, Google, and Oracle fuel enterprise-wide orchestration
ServiceNow opened its blockbuster annual customer and partner event, Knowledge 2025, by unveiling the new ServiceNow AI Platform to put any AI, any agent, any model to work across the enterprise. This next chapter introduces new innovations across the platform, along with deeper integrations with strategic partners like NVIDIA, Microsoft, Google, and Oracle to accelerate enterprise-wide orchestration.
Across every industry, leaders are grappling with complexity—siloed systems, inconsistent data, lack of AI strategy, and growing pressure to do more with less. AI innovation helps leaders change how their businesses run, driving resiliency, efficiency, and cost optimization, while eliminating tech debt and unpredictability. However, to be successful, a clear vision and commitment to embracing agentic AI with a future-ready platform is needed.
For first movers, AI agents are already delivering results, driving productivity increases across every aspect of business. The financial upside is real: 55% of organizations using agentic AI have improved their gross margins, compared to just 22% of those not considering it, according to the ServiceNow Enterprise AI Maturity Index. With more than 20 years of automation experience and tangible outcomes from tackling the most complex enterprise workflow challenges, the ServiceNow AI Platform is a game-changer for companies putting AI to work for people.
“ServiceNow is igniting a new era of enterprise transformation with the ServiceNow AI Platform. We’re unleashing the full power of AI, across any industry, any agent, any workflow,” said Bill McDermott, Chairman and CEO of ServiceNow. “For decades, CEOs have wanted technology to accelerate the speed of business transformation. With this next generation architecture, we finally have the foundation to run the integrated enterprise in real time. We are the only ones who can orchestrate AI, data, and workflows on a single platform. Now is the moment to unlock tomorrow’s opportunities with ServiceNow as the AI operating system of the 21st century.”
The reimagined ServiceNow AI Platform unifies intelligence, data, and orchestration — empowering enterprises to move from fragmented pilots to full-scale AI execution, through a smart, conversational AI Engagement Layer. The AI Engagement Layer enables customers to complete complex tasks across systems by leveraging ServiceNow’s Knowledge Graph, Workflow Data Fabric, and AI Agent Fabric — each connecting seamlessly across enterprise data systems and agentic frameworks. This milestone kicks off a wave of new innovations across the platform and ecosystem, including expanded partnerships, thousands of ready-to-work AI agents, and the debut of the ServiceNow AI Control Tower. Alongside the ServiceNow AI Platform, ServiceNow is introducing these powerful new capabilities to extend the value of AI across the enterprise. New solutions and partnerships include:
- AI Control Tower: A centralized command center to govern, manage, secure, and realize value from any ServiceNow and third-party AI agent, model, and workflow on a unified platform. AI Control Tower enables seamless collaboration, robust oversight, and enterprise-wide automation at scale.
- AI Agent Fabric: A communication backbone for enterprise AI ecosystems that allows AI agents to work together across tools, teams, and vendors. AI Agent Fabric enables seamless coordination with partners like Microsoft, NVIDIA, Google, Oracle, and more. Whether built by ServiceNow, partners, or internal teams, through AI Agent Fabric, agents and orchestrators share context, coordinate tasks, and drive outcomes across the enterprise ecosystem.
- Next-generation CRM: An enhanced, AI-powered offering that unifies selling, fulfillment, and service on one platform—enabling businesses to move from reactive support to proactive engagement across the entire customer lifecycle. From configure/price/quote to order fulfillment, customer service, and renewal, ServiceNow is transforming CRM for modern business.
- Apriel Nemotron 15B: A new reasoning LLM and data flywheel integration built by ServiceNow in partnership with NVIDIA to drive scalable, intelligent agentic AI. The new world-class reasoning model is designed for performance, cost, and scale, enabling high accuracy, lower latency, lower inference costs, and faster agentic AI for every business.
Additionally, the launch of ServiceNow University provides organizations an innovative learner experience to not only unleash human potential, but fuel business transformation.
