JAI AI Assistant answers procurement questions instantly, cuts support costs, and identifies ways to improve sourcing, supply and spend.
JAGGAER, a global procurement software company has officially launched JAI — a new AI assistant designed to make the daily work of buying goods and services faster, smarter, and less frustrating.
According to JAGGAER, customers who have already been using JAI saw a 50% reduction in support tickets in year-one and time savings across more than 40 different workflows.
Think of JAI as a smart colleague who’s always available, fully understands your company’s purchasing rules, and can instantly answer questions about spending, suppliers, or contracts—no waiting, help desk tickets, or system switching needed, says JAGGAER.
Most companies face the same issue: employees repeatedly ask basic questions like “Do I need approval to buy this?” or “Who is our preferred supplier for office equipment?” These usually lead to tickets, delays, and interruptions. JAI eliminates that.
“Procurement has always been about making smart decisions with limited time and information. JAI changes that equation entirely. It is embedded into the core platform and actually earns trust —it knows your business, respects your rules, and gives you answers you can act on. This is just the beginning,” said Andrew Roszko, CEO, JAGGAER.
How JAI AI Assistant for Procurement Works?
Employees simply type their question — in plain language, in any of 28 languages — and JAI gives them an accurate, policy-compliant answer immediately. It knows your company’s rules because it is grounded specifically on your own documents and data, not on the internet at large.
That means the answers it gives are relevant, reliable, and based on your actual policies. It also respects the same security and access controls already in place in the JAGGAER system, meaning people only see what they are supposed to see.
Beyond answering questions, JAI can also dig deep into spending data to surface insights that used to take analysts hours to pull together. Things like identifying where money is being spent outside approved channels, which suppliers carry the most risk, or where costs could be reduced.
