AI Learning Guide and SimStudio give employees, customers, and partners a faster path from learning to doing.
ServiceNow has introduced AI Learning Guide and SimStudio within ServiceNow University, an AI learning platform transforming workforce development for the AI era. The new capabilities give customers, partners, and learners a faster, more personalized path to building real-world skills.
The World Economic Forum projects a net gain of 78 million jobs by 2030, driven by technology, demographics, and economic shifts, with AI and big data topping the list of fastest-growing skills. This underscores an urgent need for reskilling.
ServiceNow says that its University is that space, an open playground for learning where everyone is welcome. It is built on the science of play to counteract the fear of failure and make skill-building sustainable.
“AI will reshape every job. The companies leading this moment are redesigning how their people learn, adapt, and grow alongside it,” said Jacqui Canney, Chief People and AI Enablement Officer at ServiceNow. “ServiceNow University treats learning as an operating model, not a program. And it’s how we build an adaptive, AI-native workforce and unleash the human capacity AI can’t replace.”
AI Learning Guide and SimStudio drive AI career readiness
AI Learning Guide is a conversational AI coaching companion embedded directly into ServiceNow University that guides learners through personalized learning paths, surfaces relevant courses and certifications, and provides real-time coaching and feedback. AI Learning Guide delivers contextual recommendations and next steps, and acts as the coaching layer that transitions learners into simulation-based practice.
SimStudio is a hands-on simulation environment that lets learners prove competencies by practicing and performing ServiceNow tasks. Unlike videos or quizzes, SimStudio captures how a learner works, not just whether they finished a course, enabling richer competency insight. It flags whether they used ServiceNow best practices and offers feedback and alternative methods accordingly.
Together, AI Learning Guide and SimStudio accelerate time-to-competence and give learners confidence that they can do the work, not just pass a test. AI Learning Guide tailors the journey; SimStudio delivers the prove-it moment.
“We’ve built the AI platform. We need a learning ecosystem to match,” said Jayney Howson, Chief Learning Officer at ServiceNow. “ServiceNow University democratizes access to skills and gives people a place to experiment, fail safely, and gain real confidence. That’s how you unlock human potential and arm every employee with the know-how to operationalize AI across workflows, functions, and industries.
ServiceNow University growth year-over-year
One year after its launch at Knowledge 2025, ServiceNow University has grown to nearly 2 million learners and hundreds of thousands of certified professionals. Customer learners grew 28%, partner participation increased 17%, and employee participation jumped 24% year over year.
Availability
- ServiceNow University is free and available to all employees, customers, partners, and individual learners at learning.servicenow.com.
- AI Learning Guide and SimStudio are available to learners today.
Disclaimer: This article includes forward-looking statements from ServiceNow regarding ServiceNow University. Actual outcomes may differ. For updates, please refer to ServiceNow’s official website.
