Bespin Global MEA has introduced the Middle East’s first advisory-driven AWS Partner-Led Support (PLS) Ultra programme. The offering combines global AWS support with local, bilingual, GCC engineering teams, providing strategic, region-specific support tailored to the business and technology goals of organisations across the Middle East.
Unlike generic support offerings, Bespin Global MEA’s PLS Ultra is a partner-led, high-touch support programme combining engineering depth with a strategic focus on FinOps, cloud optimisation, and continuous transformation – all adapted to the evolving needs of organisations operating in the Gulf. This model allows Bespin to serve as a single point of contact for support, to accelerate time to resolution and elevate businesses’ experiences on AWS for maximum benefit and long-term outcomes.
Mouteih Chaghlil, CEO of Middle East and Africa, Bespin Global, an e& enterprise company said: “Nearly 70% of companies in the Middle East are planning to migrate the majority of their operations to the cloud by year-end, according to a recent survey amongst UAE and KSA business and technology leaders. In this climate of rapid transformation, agility and innovation are essential to unlocking the full potential of cloud computing, across operational, financial, and customer-facing functions. As technologies like IoT, edge computing, 5G, and AI-powered analytics gain traction, cloud adoption in the GCC will only accelerate.
“Thus, Cloud support must evolve from reactive support to proactive partnership. With AWS PLS Ultra, we’re not just solving issues – we’re helping our clients accelerate innovation, optimise architecture, and unlock long-term value,” he added.
Bespin Global MEA’s AWS PLS Ultra offering combines deep AWS expertise with local cultural and operational knowledge and acts as a strategic partner. The programme offers direct, enterprise-grade access to advisory resources, removing the need to raise tickets through AWS and accelerating the time to insight, innovation, and optimisation. It includes a tiered support model for Developers, Businesses, and Enterprises – scaling from startups to mission-critical, large-scale cloud operations.
At its highest tier, PLS Ultra provides a designated Technical Account Manager (TAM) for ongoing consultation, proactive architectural guidance tailored to business goals, regular operations reviews and event management planning, well-architected reviews to ensure strategic alignment and technical efficiency and concierge-style billing and account support.
Bespin Global MEA is an AWS Premier Tier Services Partner and the recipient of the AWS MENA Consulting Partner of the Year 2024 – marking its fifth consecutive award in the region. The company has played a pivotal role in enabling over 700 organisations across diverse industries to modernize, secure, and scale their operations on the AWS Cloud.
In October, e&, the global technology group serving over 175 million subscribers across 34 countries, entered into a strategic partnership with AWS, the world’s leading cloud provider, to accelerate cloud and AI adoption across the region. As the public cloud powerhouse of e& enterprise, Bespin Global plays a central role in executing this vision – delivering end-to-end cloud consultancy, migration, and managed services that enable public and private sector organisations to modernize with confidence.
