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Ooredoo Partners with Avaya to Help Customers Win in Experience Economy 

Partnership agreement will see Ooredoo Group combine its leading connectivity and digital services with the ability to create exceptional customer and employee experiences using Avaya technology  

Ooredoo Group announced a key partnership agreement with Avaya, that will see Ooredoo integrate Avaya’s contact center and unified communications solutions into its service offerings for business customers across multiple countries.  

The agreement, signed at the Mobile World Congress in Barcelona, marks a significant step towards upgrading the digital experiences of businesses across the region.  

By leveraging Avaya’s trusted technologies alongside Ooredoo’s leading connectivity and digital services, businesses will gain access to a comprehensive suite of solutions available on-premise, through the cloud, or via a hybrid model. These solutions enable dependable, secure, and scalable communications, empowering businesses to excel in today’s experience-driven economy. 

The partnership will equip Ooredoo’s business customers with the tools they need to delight customers and engage colleagues in an increasingly digital world. Avaya’s renowned solutions, trusted by millions of businesses worldwide, integrate advancements in communications, including voice, video, digital, and real-time collaboration, to upgrade business interactions and experiences. 

The partnership will also make it easier for businesses to chart their own journeys to cloud-based communications. Whether opting for on-premises solutions or cloud-hosted services, businesses can seamlessly extend their capabilities with Avaya’s cloud innovations, enhancing both employee and customer experiences with minimal disruption to daily operations.  

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