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Zoom and Avaya Partner to Deliver Enhanced Collaboration Experiences 

Enhanced Collaboration Experiences

Avaya selects Zoom‘s AI-powered collaboration platform, Zoom Workplace, to integrate with Avaya’s Communication and Collaboration Suite to help enterprises reimagine teamwork and for enhanced collaboration experiences

Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As part of the partnership, Avaya selected Zoom Workplace — Zoom’s AI-powered collaboration platform that will include meetings, team chat, scheduler, whiteboard, spaces, and more — to integrate with Avaya’s Communication & Collaboration Suite, providing customers with a new, streamlined way to manage their communications environments and workflows.  

Additionally, Avaya will offer the integrated Zoom Workplace solution and will deliver an enhanced collaboration experience to its base, which boasts some of the industry’s largest enterprise customers. 

Adding innovation value without disruption 

Avaya customers can gain additional value from their existing investments in Avaya private cloud and premise-based solutions while also leveraging Zoom’s user experience and interface to power their collaboration needs.  

Enhanced collaboration with Zoom and Avaya 

Existing Avaya customers will retain their investments in Avaya’s solutions and devices while benefiting from Zoom’s AI-powered collaboration platform, Zoom Workplace.  

Working together, Zoom and Avaya’s partnership is designed to deliver a joint solution that will provide an enhanced collaboration user experience for Avaya customers, including: 

  • Interoperability between platforms and devices, enabling users to work in Zoom Workplace while also leveraging their existing investments in Avaya’s Communication & Collaboration Suite solutions — Avaya Aura and Avaya Enterprise Cloud — without disrupting investments in existing customizations, workflows, or infrastructure. 
  • Access to Zoom AI Companion, Zoom’s generative AI digital assistant. 
  • Collaboration solutions such as Zoom Team Chat, Zoom Scheduler, Zoom Whiteboard, flexible spaces, and more. 

The new Avaya and integrated Zoom Workplace experience and device interoperability will be available to Avaya customers globally in the coming months. More details around the joint solution will be shared later this spring. 

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