Huawei’s Government Public Services Digitalization BU continues to work with partners and digital technologies to help cities worldwide advance intelligent transformation.
At GITEX GLOBAL 2025 in Dubai, Huawei launched its GovTech1.0 Framework, a strategic blueprint to support governments in digital and intelligent transformation. Huawei’s Government Public Services Digitalization BU (GPSD) also showcased two solutions for next-generation public services and smart cities, providing proven, replicable models to improve service efficiency and enhance intelligent city management.
In the intelligent era, AI technologies represented by large models are driving the all-round upgrading of city production, livelihood and governance models. This transformation is not only a technological advancement, but also an evolution of concepts in public services and city intelligent development. However, as global digital transformation accelerates, pain points like over-reliance on manpower in city governance and insufficient public services efficiency still remain. The two solutions showcased by Huawei this time aim to address these challenges and facilitate the intelligent upgrading.
- Next-Generation Intelligent Public Services Solution: From “People Seeking Services” to “Services Proactively Reaching People”. To address common challenges in government services across countries—such as dispersed platforms, cumbersome processes, and weak digital capabilities—Huawei has launched a three-phase evolution path: Online → Integration → Intelligence. During the Online phase, it builds a national government cloud and a unified service portal to achieve “one account, one portal”; in the Integration phase, it connects online and offline service channels to enable “one-stop processing”; in the Intelligence phase, it deploys an AI architecture to ultimately realize “services proactively reaching people”. The solution reduces access costs by 90%, shortens business processing time by 85%, and has achieved a 98% online service rate in practices such as Shenzhen.
- Next-generation Smart City solution: From “Passive Handling” to “Proactive Prevention”. Addressing pain points in traditional city governance—such as heavy reliance on manpower, passive issue handling, low hazard identification accuracy, and delayed emergency responses—the solution innovatively centers on the “City Governance AI Agent” and “City Safety AI Agent”. It builds a governance closed-loop of “Planning-Perception-Handling-Verification” and a safety closed-loop workflow of “Inspection-Identification-Decision-Response”. Leveraging Huawei’s full-stack “algorithm + hardware + cloud” ecosystem and in-depth experience, the solution significantly improves city governance efficiency, optimizes operational costs, and achieves a fundamental shift from passive response to proactive prevention. For example, it enables full-process automation of waste disposal and intelligent linkage of fire early warning and response via AI.
During the exhibition, Huawei GPSD hosted a National Large Model CXO Roundtable, which drew participation from clients across multiple countries. Steven Wang, Chief Architect of GPSD, shared key insights, stating that “we should empower citizen-centric intelligent government applications, boost the development of key industries, and foster local AI ecosystems and talents based on national large models to achieve sustainable development.”
During the discussion session, delegates from various countries engaged in in-depth discussions on challenges faced by national large models—such as scarce data, complex languages, and high cultural adaptability requirements—and unanimously agreed that the success of national large models hinges on policy and funding support, data ecosystem development, local team building, and continuous scenario-based iteration.
During the public speech session, Huawei GPSD invited partners to jointly share insights around the two themes of “City Governance” and “National Large Models”.
Guoqiang, Pre-sales Director of SoftStone, stated: “Building an city central data hub is key to achieving full-range awareness and intelligent decision-making in urban governance; through AI technology, we realize end-to-end automation of city events—from classification and assignment to verification—and integrate scattered government functions into a collaborative and efficient whole. In practice, via multi-channel integration, the solution reduces duplicate cases by 38%, shortens the average incident handling time from 48 hours to 24 hours (doubling efficiency), and provides strong data-driven decision support for city governance.”
Chen Hao, Solution Architect of iFlytek, stated combining its practices: “Developing AI in line with local laws, regulations and values is crucial to making technological progress better conform to local standards. .It not only supports governments in building unified Q&A portals for 24/7 professional responses, but also helps the oil and gas industry develop specialized models and integrate expert knowledge to stabilize production and enhance efficiency. Additionally, it ensures information integrity via data traceability, laying a solid foundation for digitalization across multiple fields.”
Currently, AI is reshaping the underlying logic of global public service and city digital-intelligent development. Looking ahead, Huawei’s Government Public Services Digitalization BU (GPSD) will continue to deepen its efforts with a digital technology foundation and partner collaboration, empowering the city worldwide to jointly write a new chapter of wisdom in the digital-intelligent era.
