Avaya Experience Platform Propels Customer and Employee Experiences and Drives Business Growth
Avaya, has expanded its commitment to the Avaya Experience Platform™, committing to a single, unified platform that encompasses Avaya solutions for customer experience (CX). The move points to the company’s vision, which enables Avaya to accelerate roadmap delivery. Also, making it easier for enterprise customers to innovate without disruption, deliver exceptional customer & employee experiences and drive measurable business growth.
Regardless of whether the AXP is deployed on-prem, private cloud or public cloud, it enables Avaya’s customers improve customer & employee experience, and business outcomes by delivering CX capabilities from a single platform.
To make it easier for customers in selecting the offerings most appropriate for their business needs, we have simplified our naming architecture. The new product names under the Platform are:
- Avaya Experience Platform™ (AXP) On-Prem (formerly Avaya Call Center Elite)
- Avaya Experience Platform™ (AXP) Private Cloud (formerly Avaya Enterprise Cloud)
- Avaya Experience Platform™ (AXP) Public Cloud (formerly Avaya Experience Platform CCaaS)
Since, the AXP solutions are designed to streamline integration with cloud services seamlessly, it facilitates both current and future innovations. These include advancements in digital channels, self-service, assisted service, connected employee initiatives, workforce engagement, customer journey orchestration, and proactive customer care, all supported by robust AI technologies.
Avaya’s strength lies in the software architecture that enables customers to incorporate new functionality into their existing infrastructure on an incremental basis. Thus, eliminating the need for disruptive ‘rip-and-replace’ approaches that can cause business regression and a significant loss in business performance.
“We will deliver a single platform to all customers through the newly integrated Avaya Experience Platform portfolio, which reinforces our ‘innovation without disruption’ benefit,” said Soren Abilgaard, EVP and CTO, Avaya. “Realigning our solutions under Avaya Experience Platform supports our CX innovation strategy focus, where customers can choose their cloud journey to add the over-the-top enhancements that fit their needs.”
You can talk to an expert to learn more on how Avaya Experience Platform empowers organizations to drive innovation on their terms, balances customer experience, employee experience, and business growth initiatives from a single platform. The world’s leading CX solution trusted by global organizations driving innovation on their terms.
