NTT DATA SDI Services uses a multi-agent system to provide real-time visibility and insights across complex, multivendor environments, with AI-driven analysis to support decision-making.
NTT DATA has announced the launch of NTT DATA Software Defined Infrastructure (SDI) Services Agent, a conversational agentic service experience for enterprise infrastructure. Embedded within NTT DATA’s SDI Services, this multi-agent system helps enterprises operate with real time visibility, optimize and govern AI infrastructure at scale.
According to NTT Data, the SDI Services agent acts as an orchestrator selectively triggering the appropriate agents in the background. This multi-agent system continuously senses, reasons and acts across networking, hybrid data center, cybersecurity and digital workplace environments. As a result, it delivers predictive intelligence, faster resolutions and measurable outcomes across availability, utilization and business value.
The SDI Services agent acts as a digital model of IT operations, allowing enterprises to manage multivendor infrastructure using AI. It enables interaction through natural language and provides insights to support infrastructure management.
The agent also incorporates sustainability insights, helping organizations understand and optimize the environmental impact of their infrastructure estates.
“Middle East and Africa organizations are under pressure to scale digital infrastructure while controlling cost and risk,” said Hani Nofal, Executive, Head of Technology Solutions, NTT DATA Middle East and Africa. “The SDI Services Agent helps enterprises across MEA shift from reactive operations to outcome‑driven infrastructure, improving efficiency, resilience and time to value as they invest in AI‑led growth.”
NTT DATA’s Global AI Report: A Playbook for AI Leaders found that AI leaders are investing more in rebuilding their core applications with embedded AI capabilities rather than limiting themselves to surface-level add-ons (34.5% of those surveyed).
“As organizations accelerate AI adoption, a secure, enterprise-grade infrastructure foundation combined with conversational agentic service experience becomes a strategic business differentiator,” said Dilip Kumar, Global Head, Infrastructure Solutions, NTT DATA, Inc. “Our agentic SDI Services enable enterprises to move beyond ‘lights on’ operations and turn infrastructure performance into measurable outcomes.”
