ServiceNow Releases CX Shift Research Report on AI-Era Customer Expectations
Across EMEA, the CX Shift research found that customer issues take an average of three to four days to resolve — even in sectors designed...
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ServiceNow Launches Autonomous Workforce, Adds Moveworks
ServiceNow has launched Autonomous Workforce, a set of AI agents designed to handle enterprise tasks with built-in authority and governance, allowing employees to focus on...
ServiceNow, Anthropic Partner on AI-Powered Applications
ServiceNow and Anthropic have announced a collaboration to further integrate Anthropic Claude models into core ServiceNow workflows. The integration will enable application development and other mission-critical...
ServiceNow and OpenAI Expand Enterprise AI Collaboration
ServiceNow and OpenAI have announced an enhanced strategic collaboration to power agentic AI experiences and accelerate enterprise AI outcomes. The agreement unlocks a deep collaboration...
Veeam Debuts ServiceNow App for Integrated Data Protection
Veeam has launched the Veeam App for ServiceNow, allowing organizations to manage and automate Veeam Data Platform’s protection features directly within their ServiceNow workflows. The...
ServiceNow Advances Enterprise AI with Microsoft Integrations
ServiceNow has announced a set of new and forthcoming integrations with Microsoft, including an integration with Microsoft Agent 365. The new integrations deliver seamless agentic AI orchestration...
Al Rajhi Bank Boosts Digital Operations with ServiceNow, Ejada
ServiceNow has signed a multi-year agreement with ejada Systems and Al Rajhi Bank, one of the world’s largest banks. Al Rajhi Bank will use the...
Dynatrace and ServiceNow Advance Autonomous IT Operations
Dynatrace and ServiceNow have announced a multi-year strategic collaboration to advance autonomous IT operations and scale intelligent automation for joint enterprise customers. As enterprises increasingly...
ServiceNow Showcases the Future of Enterprise AI at GITEX 2025
According to ServiceNow Enterprise AI Maturity Index 2025, 49% of UAE enterprises have already launched over 100 AI use cases, signaling a shift from experimentation...
ServiceNow Unveils AI Experience, the UI for Enterprise AI
New AI Experience unites people, data, and workflows, with ServiceNow’s built-in governance and security, on an intuitive, multimodal interface designed for AI ServiceNow has introduced...